How we collect, use, and protect your personal information.
Effective Date: 6 July 2025
TOWD Ltd (trading as TOWD App / TOWD Roadside Assistance) is committed to protecting the privacy of all visitors to its website and mobile applications. We may collect and use certain information to improve your experience, provide services, and respond to enquiries.
We may collect non-personally identifiable information automatically when you visit our site. This may include data such as:
This data is used to help us understand how visitors use the site and to improve its performance. We may share anonymous, aggregate statistics (e.g. traffic patterns) with reputable third parties. These statistics do not include personal information.
While we take reasonable steps to protect the personal data you provide, no transmission over the Internet is entirely secure. We use appropriate security technologies—such as encryption—when collecting or transferring sensitive data (like payment details), but we cannot guarantee the security of information transmitted online.
To respond to enquiries, provide services, or manage user accounts, we may collect personal data such as:
We use this information to:
We will never share your personal data with unaffiliated third parties, except:
You consent to us sharing your data with trusted TOWD App affiliates where necessary to fulfil your requests.
Our site may use technology to collect technical details such as:
This data helps us diagnose issues, monitor performance, and improve the user experience.
We will, on our own initiative or upon your request, correct, update, or delete any personal information found to be inaccurate or outdated. To update your data, contact us at support@towdapp.com.
TOWD App uses cookies to personalise your experience and understand how visitors use our website. These small text files are stored on your computer and help us recognise you across sessions.
You can control cookies via your browser settings. Please note that disabling cookies may limit some functionality of the site.
For more details, please see our Cookie Policy.
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors without parental or guardian consent. Users under 18 may not make purchases or enter service agreements unless permitted by law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. All updates will be posted on this page with a revised effective date. Continued use of the site indicates your acceptance of any changes.
If you have questions or concerns about this Privacy Policy or your personal data, please contact us: